At NettrixInnovation.co.uk, we prioritize our customers. Our goal is to ensure client satisfaction, which is why we have created a transparent refund and cancellation policy for our digital services.
We would like to inform you that all digital services offered by NettrixInnovation.co.uk are designed and executed by highly skilled professionals to enhance your business. If we fail to meet your expectations, we are committed to finding a solution. Our focus is on building strong relationships with our clients, not just conducting business.
Cancellation Procedure
- Request Submission: Send the request for cancellation via call, email, or courier letter.
- Billing Department: The request will be received by our billing department.
- Confirmation Call: You will receive a confirmation call from our executives. Until then, your request will remain invalid.
- Proof of Cancellation: The email we send confirming the cancellation request will serve as proof of service or product cancellation.
Note: Refund and cancellation requests are valid within 14 days. For a full refund, clients need to place their cancellation request within 24 hours.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased
online from Nettrix Innovation:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Nettrix Innovation Limited.
Retail Store, can be returned to Nettrix Innovation . Antivirus products purchased through other retailers
must be returned in accordance with their respective returns and refunds policy. - Please ensure that the item you’re returning is repackaged with all the cords, adapters
and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including: - Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
- Products (membership, technical support incidents, WWDC tickets)
*You can return software, provided that it has not been installed on any computer. Software
that contains a printed software license may not be returned if the seal or sticker on the
software media packaging is broken.
Refund and Cancellation Policy
- Client Dissatisfaction: We will refund 50% of the paid amount if the client is not satisfied with our service or product.
- Miscellaneous Charges: We are not responsible for refunding any miscellaneous charges, especially those that result in a loss to the company.
- Project Delays: A 100% refund is only valid if we have not started the project on time.
- Link Building: Link building is an essential part of SEO, and the required information for it must be provided. NettrixInnovation.co.uk cannot be held responsible for any errors or failures in results due to incorrect information. Clients cannot claim a refund for this service.
- Third-Party Activities: If search engine optimization services are hampered by third-party activities on your website content, NettrixInnovation.co.uk will not take any responsibility.
- Refund Processing Time: The maximum refund processing time is seven working days after the refund request has been considered. The refunded amount will be transferred to the payment method previously used or to a bank account.
If you have any questions or concerns about our refund and cancellation policy, please contact us at support@nettrixinnovation.co.uk.
